Politique de confidentialité

This Privacy Policy explains how L'ITALIEN ("we," "us," or "our") collects, uses, shares, and protects personal data when you visit our website, browse our products, or place an order with us. We are committed to processing your personal data lawfully, fairly, and transparently, in accordance with the EU General Data Protection Regulation (GDPR) and applicable French data protection law. Please read this policy carefully to understand your rights and how we handle your information.

1. Who is responsible for your data (the Controller)

The data controller responsible for the personal data processed through this website is:
L'ITALIEN
40 Rue du Général Leclerc
95310 Saint-Ouen-l'Aumône, France
Email: contact@litalienstore.shop
Phone: +33745751531

If you have any questions about this Privacy Policy or about how we handle your personal data, please contact us using the details above. We will do our best to respond to your request as promptly as possible.

2. What personal data we collect

We only collect personal data that is necessary for the purposes described below. Depending on how you interact with our site, we may collect the following categories of information.

2.1 When you visit the site

Whenever you browse our website, our server temporarily and automatically logs certain technical information, including your IP address, the date and time of access, the URL requested, the referring page, and details about your browser and operating system. This information is used to ensure the security, stability, and proper functioning of our website, and to detect and prevent misuse. The legal basis for this processing is our legitimate interest in operating a secure and reliable website (GDPR Art. 6(1)(f)).

2.2 When you place an order

To process and fulfill your order, we collect the information necessary to do so, including your name, billing address, shipping address, email address, phone number (optional), and payment details. This data is used to confirm your order, arrange delivery, issue invoices, and manage any returns or exchanges. The legal basis for this processing is the performance of the contract between you and us (GDPR Art. 6(1)(b)).

2.3 When you contact us

If you contact us, for example by email or through a contact form, we store the content of your message together with your contact details so that we can respond to your inquiry and keep a record of our correspondence. The legal basis for this processing is the performance of a contract or pre-contractual measures taken at your request, as well as our legitimate interest in handling and resolving customer inquiries (GDPR Art. 6(1)(b) and (f)).

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, including any applicable legal, accounting, or reporting requirements. Once personal data is no longer needed for these purposes, it is securely deleted or anonymized.

3. Sharing your data with third parties

We do not sell your personal data. We only share personal data with third parties in the following circumstances:

  • where you have given your explicit consent to the sharing;
  • where sharing is necessary to perform a contract with you, for example to deliver your order or process a payment;
  • where we are subject to a legal obligation requiring disclosure, for example to tax or law enforcement authorities; or
  • where we have a legitimate interest in sharing the data, in accordance with GDPR Art. 6(1)(f), and this interest is not overridden by your rights and freedoms.

Any third party with whom we share personal data is required to process it only for the purposes for which it was shared and in accordance with applicable data protection law.

4. Cookies and similar technologies

Our website uses cookies to function properly and to improve your browsing experience. Cookies that are strictly necessary for the operation of the site (for example, to keep items in your shopping cart or to keep you securely signed in) are set automatically, as they are essential to providing the service you request.

Optional cookies, such as those used for analytics or marketing purposes, are only placed on your device after you have given your consent through our cookie banner. You may withdraw or change your cookie preferences at any time through the cookie settings available on our website.

5. Third-party services we use

To operate our store, we rely on the following third-party service providers:

  • Hosting: our website is hosted on the Shopify platform, provided by Shopify Inc., 150 Elgin Street, Ottawa, ON, K2P 1L4, Canada. Shopify processes certain personal data on our behalf in order to host and operate our store.
  • Payments: payments are processed by our configured payment providers, which accept the following payment methods: Visa, Mastercard, American Express, Maestro, Google Pay, and Apple Pay.

Each of these providers processes personal data under its own privacy policy, and we encourage you to review the relevant provider's policy for further information on how your data is handled.

6. Data retention and security

We implement appropriate technical and organizational measures designed to protect your personal data against unauthorized access, loss, misuse, or alteration. Access to personal data is restricted to those who need it to perform their duties in connection with operating our store and fulfilling your orders.

Personal data related to your orders, including information relevant to our returns, exchanges, and warranty processes, is kept for as long as necessary to comply with our contractual and legal obligations to you.

7. Your rights under the GDPR

As a data subject, you have the following rights with respect to your personal data:

  • the right to request access to your personal data (GDPR Art. 15);
  • the right to request correction of inaccurate or incomplete data (Art. 16);
  • the right to request deletion of your data (Art. 17);
  • the right to request restriction of processing (Art. 18);
  • the right to data portability (Art. 20);
  • the right to withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal (Art. 7(3));
  • the right to lodge a complaint with a supervisory authority (Art. 77).

To exercise any of these rights, please contact us at contact@litalienstore.shop. We will respond to your request in accordance with our obligations under the GDPR.

8. Right to object

Where the processing of your personal data is based on our legitimate interest, you have the right to object to that processing at any time under GDPR Art. 21. If you object, we will no longer process your personal data for those purposes unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or where the processing is necessary for the establishment, exercise, or defense of legal claims.

To exercise your right to object, or for any other questions relating to this Privacy Policy, please contact us at contact@litalienstore.shop.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable law. We encourage you to review this page periodically to stay informed about how we protect your personal data. Any changes will take effect as soon as the revised policy is posted on this page.